Exclusive Kurta & Pajamas for Men & Kids

FAQs

1) How long does the shipment order take to deliver?

We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 24 – 48 hours. However, the date of delivery depends on your PIN code. We do mention a standard delivery date in the order confirmation email.                                            

2) How can I track my order?

Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. If in case the package status is shown as non-deliverable, please call our courier partners’ customer service numbers or reach out to them. as below-

Blue Dart Express- https://www.bluedart.com/

Delhivery- https://www.delhivery.com/

You can also mail us at info@mangalparidhan.com with your order number in case of further queries.

3) What happens when the product purchased is out of stock?

We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.

4) Can I purchase different products for different shipment addresses in one order?

We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders.

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

5) Do you take orders for Post Office Box addresses?

We do not process orders for a Post Office Box address.

6) What happens if no one is present to receive the package/shipment, at the address provided?

Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.

7) What are the modes of payment available on the website?

You can make payments via Credit Cards, Debit Cards, UPI or Net Banking.

You may also choose to pay via Cash on Delivery. In this mode, the payment is made at the time of the delivery of your order. However, the COD facility is available only in India with a nominal service charge.

8) Are the payment modes specific to PIN codes?

For certain PIN codes, Cash on Delivery will not be available. However, prepaid facilities like Debit Card, Credit Card and Net Banking payment options can be used for these locations.

9) How do I make a payment if the Cash on Delivery option is not available on my address/PIN code?

If the Cash on Delivery payment option is not available on your address/PIN code you can always make a payment via Credit Card, Debit Card, Wallet, UPI or Net Banking.

10) Is it safe to shop online using my Debit card or Credit Card?

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use CC Avenue, PayU, Amazon, Paypal & PayTM payment gateways. So you can be rest assured about the mode of payment you choose.

11) What is the process for making a Cash on Delivery purchase?

It’s simple! You just need to choose the Cash on Delivery option on the Payment page and verify the mobile number by entering the OTP generated. A nominal amount of  Rs. 50 would be charged for this service. Once you have placed your order we might give a call to you, along with sending an email or SMS for confirmation.

However, we do not provide COD facility on orders above INR 9999/- only.

12) Why COD orders acceptance has been suspended temporarily?

As per government guidelines, we have pledged to ensure safety of our customers againt COVID-19 (Corona Virus) Outbreak.

We have temporarily suspended the COD facility for our online customers until further notice.

15) How will I know which is the correct size for me?

The fit of our products might vary depending on the fabric, cut and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.

16) How can I avoid damage during washing the product?

We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.

17) Is the color of my product exactly the same as I see it on the website?

We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.

18) What happens if there is a dispute regarding the payment transaction during and after a product has been purchased?

Disputes if any will be subject to Kolkata (India) Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank.

19) How do I place a cancellation request on Mangal Paridhan ?

An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement. You can mail us at info@mangalparidhan.com or can reach out to us via call ************* (India Customers).

20) How long does it take to process my refund?

Your refund is estimated to be credited in the account, used for order payment, between 10-14 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.

23) Who are the courier partners of Mangal Paridhan?

All of Mangal Paridhan orders are shipped from our warehouse in Faridabad, India to the shipping address provided by the customer via our courier partners viz FedEx / Blue Dart/ DTDC/ DHC/ Overnite, Delhivery etc.

24) Do I need to create an account before placing an order?

We suggest you to create an account if you wish to place an order. You can simply provide your details like name, user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.

25) What are the benefits of creating an account on Mangal Paridhan?

By creating an account with Mangal Paridhan, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You can also get regular updates and new stories of our Collection via email.

26) Why have I not received my order yet?

In rare situations, orders may get delayed sometimes due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can reach out to us via call *********** or email to info@mangalparidhan.com for further assistance.

36) Can I contact customer service during this time?

Absolutely! Our customer service team is available 10 AM to 7 PM Monday to Saturday. You write to us at info@mangalparidhan.com or contact us at toll free number ***********.

37) Will my order and shipment be delayed due to COVID-19?

You may experience temporary delays as a result of the additional safety measures we are taking to help protect our servicing teams. Any delays or changes to your order timing will be communicated via email. You may write to us at info@mangalparidhan.com or contact us at toll free number ************.

40) Which cities are currently serviceable for deliveries?

As per Govt guidelines, we have started delivering only in the zones approved by authorities. Kindly check the serviceability for delivery on the Product detail page itself before checking out your order.

 

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus tincidunt velit et libero ultrices congue. Nullam eu orci eu ex rutrum hendrerit. Ut enim justo, molestie sed ultricies id, ultrices eu ligula. Quisque nisl elit, fermentum a velit id, mollis volutpat lectus.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus tincidunt velit et libero ultrices congue. Nullam eu orci eu ex rutrum hendrerit. Ut enim justo, molestie sed ultricies id, ultrices eu ligula. Quisque nisl elit, fermentum a velit id, mollis volutpat lectus.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus tincidunt velit et libero ultrices congue. Nullam eu orci eu ex rutrum hendrerit. Ut enim justo, molestie sed ultricies id, ultrices eu ligula. Quisque nisl elit, fermentum a velit id, mollis volutpat lectus.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus tincidunt velit et libero ultrices congue. Nullam eu orci eu ex rutrum hendrerit. Ut enim justo, molestie sed ultricies id, ultrices eu ligula. Quisque nisl elit, fermentum a velit id, mollis volutpat lectus.